Please adjust the time limits below to match your policy.
Check your parcel on delivery. If a product is damaged, wrong or expired, contact us within 3 days of delivery with your order number and a photo. We will replace it or refund you. For hygiene reasons, opened personal-care products cannot be returned unless they are faulty.
Refunds for bKash payments go back to the same bKash account. Refunds for Cash on Delivery orders are sent by bKash or bank transfer.